Question by Steve T. Here's an interesting infographic I found. This leads to increased referrals too.
How to get C-level buy-in? In other words, how do you show the value (profitability) of CX? Question from E. Martin Hi Martin, This a great question. It's really the crux of the entire CX Success Summit. I find it odd that companies have trouble buying into making the Customer's Experience a priority. Here are some of the main benefits that I see, then I leave it up to the experts to "Show us the Money" in CX. Your customers are your greatest asset. Keeping them coming back for more and referring others to you is the fastest, easiest and […]
Hi All! I'll start with the first one: Go to the Online CX Success Summit! Get your free pass here
Latest question - Keep checking back as the experts send in their answers. Question from Avi Y.
Question from Libby D. A little background: Libby's company's niche is Online Customer Engagement.