Q&A Expert Round up / 17 posts found

What are things to be avoided in CX?

by Abraham Venismach
Question from Susan C.

“Dump the Duds” How and When to Dump a Customer?

by Abraham Venismach
Question from David D.    

How can my Company Up Profits by Optimizing the Customer Experience?

by Abraham Venismach
Question by Steve T. Here's an interesting infographic I found. This leads to increased referrals too.  

“Show us the Money” in Customer Experience

by Abraham Venismach
How to get C-level buy-in? In other words, how do you show the value (profitability) of CX? Question from E. Martin Hi Martin, This a great question. It's really the crux of the entire CX Success Summit. I find it odd that companies have trouble buying into making the Customer's Experience a priority. Here are some of the main benefits that I see, then I leave it up to the experts to "Show us the Money" in CX. Your customers are your greatest asset. Keeping them coming back for more and referring others to you is the fastest, easiest and […]

What are your awesome CX Tips for 2018?

by Abraham Venismach
Hi All! I'll start with the first one: Go to the Online CX Success Summit! Get your free pass here

How do I find out the customer’s preferred channel for customer service and how do I give consistent excellent service across all those channels when there are many CSR’s?

by Abraham Venismach
Latest question - Keep checking back as the experts send in their answers. Question from Avi Y.

How do we anticipate customer needs without surveying them (which only serves to annoy them)?

by Abraham Venismach
Question from Libby D. A little background: Libby's company's niche is Online Customer Engagement.