CX in the News / 1 posts found

Customer Pays Pizza Shop over $5,000 for Posting Complaint on Social Media

by Abraham Venismach
Customer’s have responsibilites too. I found a story on one of my favorite internet news sites and thought it would be a great share. Reading the story, I noticed that the pizza was late, and the customer complained that the pizza was non-edible and mushy. The customer refused to take the money back or get a new pizza due to the owner refusing to deliver a new pizza to the customer’s house. I don’t think that would be unreasonable, do you? The customer put this customer experience on Facebook, saying the pizza was disgusting and created hashtags #disgusting and #nameofpizzashop. […]