January 2018 / 4 posts found

“Dump the Duds” How and When to Dump a Customer?

by Abraham Venismach
Question from David D.    

How can my Company Up Profits by Optimizing the Customer Experience?

by Abraham Venismach
Question by Steve T. Here’s an interesting infographic I found. This leads to increased referrals too.  

“Show us the Money” in Customer Experience

by Abraham Venismach
How to get C-level buy-in? In other words, how do you show the value (profitability) of CX? Question from E. Martin Hi Martin, This a great question. It’s really the crux of the entire CX Success Summit. I find it odd that companies have trouble buying into making the Customer’s Experience a priority. Here are some of the main benefits that I see, then I leave it up to the experts to “Show us the Money” in CX. Your customers are your greatest asset. Keeping them coming back for more and referring others to you is the fastest, easiest and […]

What are your awesome CX Tips for 2018?

by Abraham Venismach
Hi All! I’ll start with the first one: Go to the Online CX Success Summit!¬†Get your free pass here