December 2017 / 5 posts found

Customer Pays Pizza Shop over $5,000 for Posting Complaint on Social Media

by Abraham Venismach
Customer’s have responsibilites too. I found a story on one of my favorite internet news sites and thought it would be a great share. Reading the story, I noticed that the pizza was late, and the customer complained that the pizza was non-edible and mushy. The customer refused to take the money back or get a new pizza due to the owner refusing to deliver a new pizza to the customer’s house. I don’t think that would be unreasonable, do you? The customer put this customer experience on Facebook, saying the pizza was disgusting and created hashtags #disgusting and #nameofpizzashop. […]

What’s your “Izzy”?

by Abraham Venismach
2018 is going to be great! My wife and I are editing the CX Expert interviews. It’s a goldmine of information that will help your CX go through the roof. Time for a taste from the CX Success Summit. Stan Phelps Stan Phelps is a keynote speaker and workshop facilitator. His focus is on the value of customer experience as a competitive differentiator and the importance of employee engagement in building a strong corporate culture. He challenges brands to explore new opportunities, showing them how to be more successful in tomorrow’s changing world. Here’s a clip from Stan’s interview: Stan: […]

How do I find out the customer’s preferred channel for customer service and how do I give consistent excellent service across all those channels when there are many CSR’s?

by Abraham Venismach
Latest question – Keep checking back as the experts send in their answers. Question from Avi Y.

How do we anticipate customer needs without surveying them (which only serves to annoy them)?

by Abraham Venismach
Question from Libby D. A little background: Libby’s company’s niche is Online Customer Engagement.