Customer’s have responsibilites too. I found a story on one of my favorite internet news sites and thought it would be a great share. Reading the story, I noticed that the pizza was late, and the customer complained that the pizza was non-edible and mushy. The customer refused to take the money back or get a new pizza due to the owner refusing to deliver a new pizza to the customer’s house. I don’t think that would be unreasonable, do you? The customer put this customer experience on Facebook, saying the pizza was disgusting and created hashtags #disgusting and #nameofpizzashop. […]
2018 is going to be great! My wife and I are editing the CX Expert interviews. It’s a goldmine of information that will help your CX go through the roof. Time for a taste from the CX Success Summit. Stan Phelps Stan Phelps is a keynote speaker and workshop facilitator. His focus is on the value of customer experience as a competitive differentiator and the importance of employee engagement in building a strong corporate culture. He challenges brands to explore new opportunities, showing them how to be more successful in tomorrow’s changing world. Here’s a clip from Stan’s interview: Stan: […]
Latest question – Keep checking back as the experts send in their answers. Question from Avi Y.
Question from Libby D. A little background: Libby’s company’s niche is Online Customer Engagement.