November 2017 / 4 posts found

How can you educate customers about the role they play in a company providing them with an outstanding customer experience? Perhaps we can, in some way, educate customers about effective two-way interaction?

by Abraham Venismach
Have a clear understanding with customers about how you can enhance their experience. If you come at 9:00 a.m. instead of 11:00 we can get you right in. If you can wait until Monday then I can give you what you want. Again make it clear to the public what you can do and what you can’t do. Clarity and telling the truth are always the right approaches. Lee Cockerell (Retired and Inspired) Founder Lee Cockerell, Author of,Creating Magic,The Customer Rules,Time Management Magic; Career Magic, Don’t educate your customers. There is no way near a “master-apprentice” relationship. In fact, […]

Season’s Greetings! The Customers are Here!

by Abraham Venismach
How to survive THRIVE in the holiday season! Tis the season to be ready for the onslaught of customers. Patience can wear thin, smiles can wilt and customers can be hard to deal with… so how can you not only make it through, but keep that smile real and shine through it all?